Normal German-car loving people.

All our NEW parts are guaranteed to be free of defects in materials and workmanship, and may also carry factory warranties that vary by item and manufacturer. New parts are factory-fresh virgin units — not blems, rejects, seconds or pieced-together in-house assemblies. All new parts carry a 6 month warranty.

REBUILT or REMANUFACTURED parts, including engines and transmissions, carry a 12 month / 12,000 mile warranty covering defects in materials and workmanship.

USED parts are guaranteed to be in decent working condition when sold; no other warranties are expressed or implied.

Rebuilt and remanufactured parts are priced with a rebuildable exchange core from you. Core charges vary and are refundable on receipt of a rebuildable core.

• The time limit for core returns is 30 days from purchase of the original item.
• If your core is not received within 30 days, the core charge is forfeited.
• If ZSI determines a core is too badly damaged to rebuild, the core charge is forfeited.

Products damaged by abuse, misuse, neglect, accident, off-road or industrial use, improper installation, or use for anything other than the intended purpose are not covered. The warranty does not apply to any unit that has been repaired or altered.

Any warranty on new or rebuilt parts — including engines and transmissions — is void if damage is caused by overheating, running out of oil or other lack of lubrication, improper installation, disassembly or tampering by unauthorized personnel (including third-party mechanics), or failure of other parts not directly related to the purchased item.

The warranty does not cover shipping, labor, towing or rental car expenses, ripped shirts, busted knuckles, or any other incidental costs, real or imagined. ZSI's maximum liability never exceeds the purchase price of the product.

Warranty returns are processed by repairing or replacing the defective part at ZSI's discretion. We ship a replacement once we have received the part and confirmed it is defective and covered.

If you need a replacement immediately, you can purchase another like part and we will issue credit once the defective part is received and the claim approved. If the original part is found not to be defective, it will be returned to you with no credit issued.

All sales are final — no refunds or exchanges. Returns are accepted only if merchandise is determined by ZSI, after investigation, to be defective or damaged, and it must come back in the original packaging, not disassembled or tampered with.

• All returns must be pre-authorized by ZSI in writing.
• Problems must be reported in writing within 72 hours of purchase.
• Refunds are issued as store credit, or as replacement merchandise if a like part is in stock.
• Return shipping and shipping of the replacement are the buyer's responsibility.
• Deposits are not refunded if a customer simply changes their mind — there is time and labor involved in restocking.

Yes — and we can save you money on VW/Audi "Dealer Only" items too. Please note special-order parts and services are non-returnable under any circumstances: if we order it specially for you, you own it. The same applies to special-order labor.

Special-order parts come from third-party vendors (sometimes overseas) and may take up to a month to arrive — this is not something within our control.

All vehicles are sold as-is, with no warranties or guarantees expressed or implied, unless a warranty is negotiated at the time of purchase at extra cost.